Effective Date: 30/01/2024

Thank you for choosing Tourbix for your travel needs. We understand that plans can change, and we strive to provide a fair and transparent refund policy to our valued customers. Please read the following refund policy carefully before making a reservation or requesting a refund.

Cancellation and Refund Eligibility:

Customers are eligible for a full refund if they cancel their reservation at least [X days/weeks] before the scheduled tour or activity.

Cancellations made within [X days/weeks] of the scheduled tour may be subject to partial refunds or no refunds, depending on the specific tour or activity.

Refund Process:

To request a refund, customers must contact Tourbix Customer Support at [[email protected]] or through our website's contact form.

Refund requests must include the reservation details, including the booking reference number, customer name, and the reason for cancellation.

Refund Timeframe:

Once a refund request is received, Tourbix will process the refund within [X business days].

Please note that the actual time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.

Exceptions to Refund Policy:

In certain circumstances, Tourbix may consider exceptions to the refund policy, such as medical emergencies or other unforeseen situations. Customers must provide documentation to support such claims.

Tourbix Cancellations:

If Tourbix cancels a tour or activity due to unforeseen circumstances, customers will be entitled to a full refund.

Tourbix reserves the right to cancel or modify tours for reasons beyond its control, such as weather conditions, natural disasters, or insufficient bookings.

No-Shows:

No-shows are not eligible for refunds. A no-show is defined as a customer who fails to arrive for the scheduled tour without prior notice.

Modifications and Changes:

Tourbix reserves the right to modify or change the refund policy at any time. Any changes will be communicated to customers through the Tourbix website or via email.

Contact Information:

For any inquiries or assistance regarding refunds, customers can contact Tourbix Customer Support at [email protected]

By making a reservation with Tourbix, you agree to abide by the terms and conditions outlined in this refund policy. Tourbix reserves the right to make exceptions to this policy at its discretion.

Thank you for choosing Tourbix. We look forward to providing you with an unforgettable travel experience.